Support Center

How Can We Help You?

Email Support

Get help with account issues, billing, or general questions. Email: info@lokfluence.ai. Response time: 24-48 hours.

Phone Support

Speak directly with our support team for urgent matters. Phone: +91 8006959646. Available Mon–Fri, 9 AM – 6 PM IST.

Live Chat

Real-time assistance for immediate questions. Available in-app, Mon–Fri, 10 AM – 5 PM IST.

Frequently Asked Questions

Getting Started

How do I create my first campaign as a brand?

After logging in as a brand, navigate to your dashboard and click 'Create Campaign'. Fill in the campaign details, set your budget (minimum ₹1,000), and our AI will help match you with suitable creators.

How do creators apply for campaigns?

Creators can browse available campaigns in the 'Find Campaigns' section, filter by niche and requirements, and submit applications with their portfolio and proposal.

What are the platform fees?

Platform fees are transparently displayed before any payment and vary based on campaign size and services used. All fees are clearly outlined during the payment process.

Payments & Billing

How does the escrow system work?

Campaign funds are held securely in escrow when you authorize payment. Funds are released to creators only after successful deliverable completion and your approval.

What payment methods are accepted?

We use Razorpay for secure payments, accepting all major credit/debit cards, UPI, net banking, and digital wallets popular in India.

Can I get a refund if a campaign doesn't meet expectations?

Refunds are handled case-by-case based on deliverable quality and campaign terms. Our support team mediates disputes to ensure fair outcomes for all parties.

Account & Security

How do I update my profile information?

Go to your account settings and update your profile details, portfolio items, social media handles, and payment information as needed.

Is my personal information secure?

Yes, we use industry-standard encryption and security measures. Read our Privacy Policy for detailed information about data protection.

How do I delete my account?

Contact our support team at info@lokfluence.ai to request account deletion. We'll guide you through the process and ensure your data is handled according to our policies.

Campaign Management

How does AI matching work?

Our AI analyzes creator profiles, engagement rates, audience demographics, and niche alignment to suggest the best matches for your campaign requirements.

Can I modify a campaign after it's live?

Limited modifications are possible depending on campaign status. Contact support for assistance with campaign changes or reach out to accepted creators directly.

How do I track campaign performance?

Campaign performance metrics become available once campaigns reach completion status. You'll see detailed analytics including reach, engagement, and ROI data.

Platform Status

All lokfluence.ai services are operational. Platform uptime: 99.9%. Response time: under 2 seconds. Monitoring: 24/7.

Still Need Help?

Our support team is here to help you succeed. Get personalized assistance for your specific needs.